At Top Tier Soccer, we strive to ensure our customers are completely satisfied with their purchases. If you are not happy with your order, please review our return policy below for guidance on how to proceed.
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be in their original condition, unused, unwashed, and with all original tags attached.
- Custom or personalized items, including jerseys with names and numbers, are non-refundable unless they arrive damaged or defective.
Non-Returnable Items
- Gift cards.
- Items marked as “Final Sale.”
- Worn, damaged, or altered merchandise.
Return Process
- Submit a Return Request:
Email us at returns@toptiersoccer.com with your order number, item(s) you wish to return, and the reason for the return. - Receive Authorization:
Once approved, we will provide return instructions and a return shipping address. - Ship the Item(s):
Pack the item(s) securely, and include the original packing slip or proof of purchase. Customers are responsible for return shipping costs unless the item is damaged or defective. - Refund Processing:
Once we receive and inspect the returned item(s), we will process your refund to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.
Exchanges
If you would like to exchange an item for a different size or product, please contact us at returns@toptiersoccer.com. Exchanges are subject to product availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately at support@toptiersoccer.com with your order number and photos of the issue. We will replace the item or issue a refund at no additional cost to you.
Contact Us
For any questions or concerns about our return policy, please reach out to us:
- Email: returns@toptiersoccer.com
- Phone: 937-903-6114
We appreciate your business and are committed to providing a positive shopping experience!